What types of vehicles do you offer for hire?
We offer a luxurious fleet of vehicles, including sedans, SUVs, stretch limousines, classic cars , classic trucks , party buses executive vans, and specialty vehicles for various occasions.
How can I make a reservation?
You can make a reservation online through our website booking system.
Is there a minimum rental time for your services?
The minimum rental time is 4 hours.
Do you offer airport transportation services?
Yes, we provide airport transportation services for arrivals and departures at major airports. Our professional chauffeurs will ensure a seamless and comfortable travel experience.
Can I request special amenities or accommodations for my ride?
Absolutely! We offer a range of amenities and customization options to enhance your experience, including refreshments, Wi-Fi, entertainment systems, and more. Let us know your preferences, and we’ll do our best to accommodate them.
What if my flight is delayed or my plans change?
We understand that travel plans can change unexpectedly. Simply notify our reservation team as soon as possible, and we will make the necessary adjustments to your reservation to accommodate any changes or delays.
Do you offer corporate transportation services for business events and meetings?
Yes, we specialize in corporate transportation services tailored to meet the needs of businesses and professionals. Whether it’s a board meeting, conference, or corporate event, we can provide reliable and professional transportation solutions.
What safety measures do you have in place?
The safety and security of our clients are our top priorities. Our vehicles undergo regular maintenance and inspections, and our Luxury Drivers adhere to strict safety protocols. We also have comprehensive insurance coverage for your peace of mind.
How far in advance should I book my reservation?
We recommend booking your reservation as far in advance as possible, especially for special events and peak seasons. Some of our clients book 6 months in advance, However, we can often accommodate last-minute bookings depending on availability, but you have to pay a little extra to make it happen.
Do you offer hourly or point-to-point pricing?
We offer both hourly and point-to-point pricing options to suit your needs. Our reservation team can provide you with pricing details based on your specific requirements and preferences.
Can I view the vehicles before making a reservation?
- Yes, we welcome clients to schedule appointments to view our vehicles in person. Contact our reservation team to arrange a viewing at your convenience.
- If you have any additional questions or require further assistance, please don’t hesitate to contact us. Our dedicated team is here to ensure your limousine experience is nothing short of exceptional.
Can I request a specific vehicle model for my reservation?
Yes, you can specify your preferred vehicle model when making your reservation, and we will do our best to accommodate your request based on availability.
Do you offer luxury driver services for special events such as weddings and proms?
Absolutely! We provide chauffeur services for a wide range of special events, including weddings, proms, graduations, anniversaries, and more.
Are your vehicles equipped with GPS navigation systems?
Yes, all our vehicles are equipped with GPS navigation systems to ensure efficient and accurate navigation to your destination.
Can I book multiple vehicles for a group event or corporate function?
Yes, we can accommodate group bookings and provide multiple vehicles to ensure all your guests arrive safely and comfortably at the designated venue.
Do you offer nationwide or international transportation services?
Not at the moment.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, cash, and electronic bank transfers. Our reservation team can provide you with more information on payment options when making your booking.
Are your vehicles wheelchair accessible?
Some of our vehicles are equipped with wheelchair accessibility features. Please inform our reservation team of any accessibility requirements when making your reservation, and we will do our best to accommodate your needs.
Can I make changes to my reservation after it has been confirmed?
Yes, you can make changes to your reservation, such as adjusting the pick-up/drop-off locations, changing the date or time, or adding additional services. Please contact our reservation team as soon as possible to make any necessary changes.
Is smoking allowed in your vehicles?
No, smoking is strictly prohibited in all our vehicles to ensure the comfort and safety of our passengers. Violations may result in additional cleaning fees.
Can I bring my pet with me in the limousine?
Pets are not allowed in our vehicles.
Do you offer child car seats or booster seats for younger passengers?
No, we do not.
What is your cancellation policy?
Our cancellation policy varies depending on the type of reservation and the notice given. Please refer to our terms and conditions or contact our reservation team for details on our cancellation policy.
Do you offer corporate accounts for frequent business travelers?
Yes, we offer corporate accounts for businesses and organizations with frequent transportation needs. Corporate accounts provide streamlined booking, invoicing, and billing processes for your convenience.
Can I request a specific chauffeur for my reservation?
While we cannot guarantee the availability of specific chauffeurs, you can request your preferred chauffeur, and we will do our best to accommodate your request whenever possible.
Do you provide transportation services for private tours and sightseeing excursions?
Yes, we offer private tour and sightseeing excursion services, allowing you to explore the sights and attractions of [Specify Location] in style and comfort.
Are gratuities included in the booking price?
Gratuities are not included in the booking price but are greatly appreciated by our chauffeurs for exceptional service. You may choose to tip your chauffeur at your discretion.
Can I extend my rental time during the trip if needed?
Yes, you can extend your rental time during the trip, subject to vehicle availability and additional charges. Please inform your chauffeur or contact our reservation team to request an extension.
Are alcoholic beverages permitted in the vehicle?
Alcoholic beverages are allowed for passengers of legal drinking age, but consumption must comply with local laws and regulations. Excessive consumption or unruly behavior may result in termination of the trip.
Do you offer shuttle services for group transportation to events or venues?
Yes, we provide shuttle services for group transportation to events, venues, hotels, airports, and other destinations. Our spacious vehicles can accommodate groups of various sizes.
Can I request a specific music playlist or entertainment options during the trip?
Yes, you can provide your preferred music playlist or entertainment options for your trip, and we will do our best to accommodate your request, subject to vehicle capabilities.
Are there any age restrictions for passengers traveling alone?
Passengers under the age of 18 must be accompanied by a parent, guardian, or authorized adult when traveling alone in our vehicles.
Do you offer wedding packages or special deals for bridal parties?
Yes, we offer wedding packages and special deals for bridal parties, including transportation for the bride and groom, bridal party, and wedding guests. Contact our reservation team for more information.
Can I rent a limousine for a romantic date night or anniversary celebration?
Absolutely! We offer romantic date night and anniversary packages, complete with luxurious transportation, champagne, flowers, and other special touches to make your occasion unforgettable.
What languages do your chauffeurs speak?
Our chauffeurs are fluent in English and Spanishand can accommodate passengers who speak various languages. Please inform our reservation team of any language preferences when making your booking.
Are there any restrictions on the number of passengers allowed in the vehicle?
Each vehicle has a maximum capacity based on safety regulations and seating configurations. Please specify the number of passengers when making your reservation to ensure the appropriate vehicle is assigned.
Do you offer VIP or celebrity transportation services?
Yes, we provide VIP and celebrity transportation services, prioritizing privacy, discretion, and security for high-profile clients. Our chauffeurs are trained to handle VIP clientele with professionalism and confidentiality.
Can I rent a limousine for a wine tour or brewery tasting excursion?
Yes, we offer wine tour and brewery tasting excursion packages, allowing you to enjoy a day of sampling fine wines, craft beers, and spirits at [Specify Locations] with chauffeured transportation.
Do you provide transportation services for sporting events and concerts?
Yes, we offer transportation services for sporting events, concerts, and other entertainment venues, ensuring you arrive safely and on time for the event.
Are your vehicles equipped with privacy partitions or tinted windows?
Yes, some of our vehicles are equipped with privacy partitions and tinted windows to provide discretion and privacy for our passengers.
Can I request a specific vehicle color or interior design for my reservation?
While we cannot guarantee specific colors or interior designs, you can specify your preferences when making your reservation, and we will do our best to accommodate your request based on availability.
Do you offer discounted rates for recurring or ongoing transportation services for your loyal customers?
Yes, we offer discounted rates for recurring or ongoing transportation services, such as daily commutes, weekly meetings, or monthly events. Contact our reservation team to inquire about our corporate and recurring booking discounts.
Are there any restrictions on where I can travel with your limousine service?
Our limousine service covers the entire Bay Area. Please make sure that your limo driver has all the stops and locations prior to booking your reservation.
Frequently Asked Questions (FAQ)
General Questions
Q: What types of events do you plan?
A: We plan a wide range of events including weddings, corporate events, birthday parties, anniversaries, baby showers, conferences, and more.
Q: How far in advance should I book your services?
A: We recommend booking our services at least 6 months in advance for larger events, and at least 3 months in advance for smaller events. However, we can accommodate shorter timelines depending on availability.
Services and Packages
Q: What services do you offer?
A: Our services include event planning, venue selection, vendor coordination, theme and décor design, catering, entertainment, and on-site management. We also offer customizable packages to suit your specific needs.
Q: Do you offer day-of coordination?
A: Yes, we offer day-of coordination services to ensure everything runs smoothly on the event day. Our team will handle all the details so you can enjoy your event stress-free.
Q: Can I customize a package to fit my budget?
A: Absolutely! We understand that every event is unique, and we work with you to create a package that fits your vision and budget.
Pricing and Payment
Q: How much do your services cost?
A: Our pricing varies depending on the size and complexity of the event. We offer a free initial consultation to discuss your needs and provide a customized quote.
Q: What is your payment policy?
A: We require half of the entire balance as a safety deposit to secure your date, with the remaining balance due one day prior to the event. It is imperative to pay your balance in full otherwise you may lose your safety deposit and we will cancel your event. We accept various payment methods including credit card, bank transfer, and PayPal.
Q: Do you charge for travel?
A: Travel fees may apply for events outside of our local area. These fees will be included in your initial quote.
Vendors and Venues
Q: Do you have preferred vendors?
A: Yes, we have a list of trusted VIP vendors we work with regularly that provide a 5-star service.
Q: Can you help me find a venue?
A: Absolutely! We have extensive experience with various venues and can help you find the perfect location for your event.
Event Planning Process
Q: What is your planning process?
A: Our planning process begins with an initial consultation to understand your vision and requirements. We then create a detailed plan, coordinate with vendors, and manage all logistics leading up to and including the event day.
Q: Will I be involved in the planning process?
A: Yes, we encourage your involvement to ensure your event reflects your style and preferences. We provide regular updates and seek your approval at key stages.
COVID-19 Considerations
Q: How do you handle events during the COVID-19 pandemic?
A: We prioritize the health and safety of our clients and guests. We follow all local guidelines and protocols, and we offer flexible rescheduling and virtual event planning options.
Q: What if my event needs to be postponed due to COVID-19?
A: We offer flexible rescheduling options and will work with you to find a new date. Any payments made will be applied to the rescheduled event.
Contact Information
Q: How can I get in touch with you?
A: You can contact us via email at info@luxury5starrentals.com or by phone at (510) 224-6178 Alternatively, you can fill out the contact form on our website, and we will get back to you promptly.
Q: Which cities to you provide your service?
A: San Lorenzo, San Leandro, Castro Valley, Hayward, Fremont, Oakland, Piedmont, Newark, Milpitas, San Jose, Union City. If you do not see your city, please reach out and ask us if we service your area.
